To keep everyone safe, screeners are in place at all public entrances to the hospital. You will be asked about your travel, symptoms and to perform hand hygiene. Additional visitor restrictions may be in place, so please check our COVID-19 information page before coming to hospital.

COVID-19 updates

Date: 
11/27/2020

The health and safety of our patients, families and clinical teams is of utmost importance as we prepare for potential increases in demand for our services during the COVID-19 pandemic. Hospitals are still safe places to seek care. Anyone needing urgent emergency care should visit their closest emergency department.

Find the latest COVID-19 updates at Yukon's hospitals below. For the most up-to-date information in Yukon, visit www.yukon.ca/covid-19.

Coming to the hospital

Yukon’s hospitals are safe places to come if you need medical care or a health service. Only come to a hospital emergency department if you need urgent emergency care.

When you arrive, you can expect to be greeted by a screener who will ask you a few questions. At the hospital, a screener plays a critical (and sometimes difficult) role to help identify risks and take the right steps to keep everyone safe.

Asking these questions takes only a minute and helps us ensure safe access to the hospital for everyone. Answering ‘yes’ does not necessarily mean you won’t receive a hospital service, but it gives us information to:

  • Better direct you to the right place for the care you need.
  • Better control the flow of people into the building while ensuring timely access to services and helping to maintain safe physical distancing in some small space.
  • Gives our team a ‘heads-up’ so they can take the right precautions, put on the right protective equipment (if needed), and care for you in the best manner.

It's also the perfect opportunity to ensure everyone cleans their hands on their way into the hospital and knows important information about what's happening. We appreciate your ongoing patience, cooperation and support.

Please note, the cafeteria at Whitehorse General Hospital is currently closed to patients and visitors.

Appointments

The following services are available by appointment only for the time being. These measures are necessary to ensure access to services, while keeping everyone safe.

  • Bloodwork and lab tests: Your physician will send your lab referral Whitehorse General Hospital. The hospital will call you with a date/time to have your bloodwork or lab test. If you have not heard from the hospital within one (1) week, call the lab directly at 867-393-8739 (press 1 from the list of options) unless you’ve been directed otherwise by your physician. We are currently experiencing higher than normal volumes, but want to reassure you that we are working to have your test completed in a safe and timely manner. We thank you for your ongoing patience and help as the lab team supports you and others during this time.
  • Medical imaging exams (x-ray, ultrasound, MRI and CT)
  • Visiting specialist clinic appointments
  • Cast clinic and minor procedures
  • Medical or surgical day care: Any patient coming for a scheduled surgery or minor procedure must not have any COVID-19 symptoms, have traveled outside of the Yukon in the past 14 days, or be a direct household contact of someone who has been directed to self-isolate, unless the procedure is deemed urgent by the surgeon. This is being done to minimize risk and maintain a safe hospital environment. In the event a surgery is deferred due to recent travel or close contact with someone directed to self-isolate the procedure will be booked for another date.
  • Physiotherapy and occupational therapy
  • Chemotherapy

Visitor restrictions

Yukon Hospitals have maintained visitor restrictions in order to ensure a safe environment for patients and staff. These measures will are in place for a number of reasons, including the need to limit the number of people in hospital to those who need to be here and maintain physical distancing particularly in areas where space is quite limited. We reassess these measures and update our policy as new information is released.

A limit of one consistent support person or visitor is allowed for all Emergency Department patients and admitted patients.

A limit of two visitors at a time to a maximum of five consistent visitors is allowed for patients near the end of life on advice from a physician.

  • Patients or substitute decision-makers determine who is on their approved visitor list. This list allows our staff to more efficiently and quickly provide access to visitors or support persons who are approved for visitation. Substitutions of a visitor/support person is not allowed to ensure we limit the number of people in hospital at this time.

No individuals are allowed to accompany or visit patients (except in limited circumstances) in the following areas:

  • Bloodwork and lab tests
  • Medical imaging exams (x-ray, ultrasound, MRI and CT)
  • Visiting specialist clinic appointments
  • Cast clinic and minor procedures
  • Medical or surgical day care
  • Physiotherapy and occupational therapy
  • Chemotherapy

Patients accessing these services will be allowed one consistent support person in these areas if they:

  • Are under the age of 18
  • Require assistance for a disability or mobility
  • Require a Substitute Decision-Maker (SDM)
  • Are post-anesthesia or have been administered a medication impacting decision making, involving discharge care instructions, or support leaving the facility
  • Attending an obstetrical ultrasound appointment.
  • Attending an appointment with the Reproductive Care Clinic.

All authorized visitors and support persons must:

  • Be symptom free
  • Have not travelled outside the Yukon in the last 14 days. This includes visitors who have returned from British Columbia, the Northwest Territories or Nunavut on or after November 20, 2020. (Government of Yukon News Release, November 18, 2020)
  • Have not tested positive for COVID-19 or have a household contact test positive.
  • Have not been asked to self-isolate in the last 14 days or have a household contact asked to self-isolate.

Authorized visitors and support persons who have returned from British Columbia, the Northwest Territories or Nunavut on or after November 20, 2020 are required to self-isolate for 14 days, as per the Government of Yukon Requirements and should not come to the hospital until after the 14 day period unless seeking urgent care.

If you have traveled outside of Yukon you are required to self-isolate for 14 days, as per the Government of Yukon requirements and should not come to the hospital until after the 14 day period unless seeking urgent care. Exceptions include residents of border areas such as Atlin, Lower Post, Fire Side, Jade City, Fraser and Pleasant Camp and those exercising an Aboriginal or treaty right for the time needed to exercise the right. The Government of Yukon does not recommend non-essential travel outside the territory.

Mask use in the hospital

Starting Thursday, November 26, 2020, Yukon’s hospitals will implement the Government of Yukon’s mandatory mask requirement – this means all members of the public will be asked to wear a mask when they arrive at a hospital.

Yukoners can also expect to see all employees, physicians and contractors wearing a mask at all times, in all public areas of the workplace.

This new mask requirement is an additional precautionary measure during COVID-19 to help keep everyone safe and comfortable. You can be assured that the risk remains low. Our hospitals want to be aligned with the Chief Medical Officer of Health and what you can expect in all other indoor public spaces in the community.

We ask for your continued patience and cooperation with the screening process at all of our entrances – your health care team is working hard to ensure everyone safely accesses the hospital and gets the care and support they need.

Hospital-related COVID-19 questions

Have COVID-19 questions specifically related to Yukon Hospitals? Call our dedicated COVID-19 phone line: 867-393-9040.

Please note: This line is not for medical advice or emergencies. If you need medical advice or have health concerns, call 811. If you're experiencing an emergency, call 911 or visit the nearest emergency department.

COVID-19 testing in Yukon

Anyone who has symptoms of COVID-19 should self-isolate and use the online self-assessment tool at Yukon.ca, call 811 or contact their health care provider who will provide guidance according to individual circumstances. There are many unique situations that require guidance from public health officials.

People who are tested for COVID-19 should continue to self-isolate until they receive their test result or until a health care provider advises them they no longer need to.

People returning to or travelling into Yukon must self-isolate for a full 14 days, regardless of testing.

For more information on COVID-19 testing, visit www.yukon.ca/en/covid-19-information

Last Updated:Fri, 11/27/2020 - 21:24