Watson Lake sits on the traditional territory of the Kaska Nation, home to the Liard First Nation, Kaska Dena and Ross River Dena Council. Providing respectful, culturally supportive healthcare is important, and First Nations Health Community Support Workers like Nicole play a key role in this effort.
Nicole’s roots are Tr’ondëk Hwëch’in and Talthan, but she has found a home in Watson Lake, where Kaska traditions and community values shape much of the local Indigenous experience.
In her role, Nicole provides guidance and advocacy for Indigenous patients, helping to bridge the gap between healthcare and cultural support. From assisting with traditional medicines and Non-Insured Health Benefits (NIHB) to fostering community connections within the hospital, her work ensures that patients feel heard, supported, and respected.
Let’s learn more about Nicole’s role and the impact she has in Watson Lake.
Could you introduce yourself and tell us about your role in Watson Lake?
Hello, I’m Nicole, and I work for First Nations Health programs at Watson Lake Community Hospital. My job title is First Nations Community Support Worker. I assist inpatients and Emergency Room (ER) patients with any support they need.
This support can range from providing traditional food and traditional medicine to sitting in on their appointments or helping them with Non-Insured Health Benefits (NIHB) travel. Essentially, I assist with anything they may need in the moment.
Along with that, I try to incorporate the community into the hospital. We are currently leading an anti-racism project, and a big part of my role is bringing people into the hospital to help remove barriers caused by systemic racism and perceived bias. This includes hosting monthly workshops, displaying traditional local art in the hospital, organizing gatherings for staff and community to get to know each other. The list goes on!
What makes for a good day at work?
When we have patients, it's always a good day -- just sitting with an Elder if they're sick and have them know that you're there to help and support them. Just knowing that you're that extra hand for them and that extra voice.
Every day is different, so I always try to make the best of it. And I'd say every day is a good day.
Is there anything that is, unique about working in Watson Lake that people might not see elsewhere?
I’m originally from Dawson City, so moving to Watson Lake was a new experience. Each community is so different in their unique ways. Watson Lake is very community-based, which is why we like to hold workshops and do community engagement. That is what this community thrives on! If people don't know you and don’t see your face, and then they may not trust you.
That’s why being present and visible in the community is so important here. Building connections by getting your name out there and getting your face out there is key.
What advice might you have for someone who is deciding on what career to take?
I would say you need to put your heart into this position.
If you have experience with small communities and First Nations, that brings a lot to your job! I think if you have the knowledge, love and support of First Nations, then you will thrive in this role.