To keep everyone safe, screeners are in place at all public entrances to the hospital. You will be asked about your travel, symptoms and to perform hand hygiene. Additional visitor restrictions may be in place, so please check our COVID-19 information page before coming to hospital.

COVID-19 updates

Date: 
5/25/2022

 

To limit potential patient and staff exposure to COVID-19, Yukon's hospitals continue to take extra precautions to maintain a safe level of services and ensure care is available to those who need it most.

For more details and specific definitions, please view the most recent visitor requirements below.
 


Inpatient Beds Available 

** If you require urgent or acute care at any time, regardless of hospital capacity, you should seek care at your nearest hospital. The critically ill or injured will always receive care and will always receive priority attention. 

This table is accurate as of the morning of Wednesday, May 25.  Inpatient bed availability can change at any time. 

  • Green - Space available
  • Yellow - Space limited in some service areas
  • Red - Space extremely limited/hospital full

Hospital

Inpatient Beds Available

Whitehorse

YELLOW

Intensive Care Unit (Whitehorse)

RED

Dawson City

GREEN

Watson Lake

GREEN

 

 

 

 

 

 

 

 

WGH is currently experiencing an increase in unplanned staff vacancies due to illness. This is consistent with the increase in COVID activity that we are currently seeing in the community.

As a result, over the coming days you may experience a delay in receiving outpatient services (example: non-urgent x-rays or blood work).

Please check this website daily for updates on our programs and services. 

 

Staff Vacancies

WGH is currently experiencing an increase in unplanned staff vacancies due to illness. This is consistent with the increase in COVID activity that we are currently seeing in the community.

As a result, over the coming days you may experience a delay in receiving outpatient services (example: non-urgent x-rays or blood work).

Please note our teams are doing their absolute best, under difficult conditions. We are taking every precaution we can to preserve our workforce, thereby ensuring we are able to provide hospital services to Yukoners.  

Reducing the risk of COVID transmission to our healthcare team is critical right now to ensure that we continue to provide acute care services to Yukoners when they need them.  

You can help in reducing the risk of COVID transmission by ensuring that when arriving at the hospital you perform hand hygiene, put on a hospital provided mask and observe physical distancing within hospital waiting areas and in all common spaces such as the cafeteria.

When  visiting a patient or accompanying a friend or family member to an appointment, only come if you are feeling well, and use your discretion to only come if absolutely necessary.  

While we are currently experiencing staffing challenges our teams are committed to ensuring your acute care needs are met.

If you need acute medical attention, please come to your nearest hospital.

 

Emergency Departments

As a result of widespread community transmission, there could be higher emergency patient volumes and COVID-19 cases in hospital.

  • Yukon’s hospitals are safe places to access health care and services you need. If you need care, please visit your nearest hospital.
  • If you’re visiting an emergency department, please remember the critically ill or injured will always receive priority attention. If your needs are less urgent, you might experience a wait.
  • You can be assured the Yukon’s team of physicians, hospital staff and public health are working tirelessly to adapt our operations in a risk environment that can change quickly.
  • Our hospitals have a responsibility to take all necessary precautions to keep our patients and our people safe, and we remain prepared for potential increases in the need for hospital care.

For the most up-to-date information on COVID-19 in the Yukon, visit www.yukon.ca/covid-19.

 

Coming to the hospital

When you arrive, please perform hand hygiene and put on a hospital-provided, medical grade mask located at each entrance.  Registration staff will ask you a few questions.  Answering these questions will only take a moment and helps us ensure safe access to the hospital for everyone.

This information gives our team a 'heads up' so they can take the right precautions, put on the right protective equipment (if needed), and care for you in the best manner.

 

In the hospital

  • Wear a hospital mask at all times and when reminded to do so by your health care provider.
  • Perform hand hygiene when you enter and leave and several times in between. 
  • If you are being cared for in isolation, stay in your hospital room. This is for your safety and others as well.
  • Employees and physicians in direct contact with patients and the public wear additional eye protection.

Please note, the cafeteria at Whitehorse General Hospital is open to patients and visitors for take-out.

 

Walk-in: Outpatient bloodwork, Lab tests & X-rays 

Outpatient bloodwork and lab tests

  • In Whitehorse, your physician will print a copy of the requisition for you to bring to hospital.
  • You may come to the Outpatient Laboratory on a walk-in basis.
  • Operating hours are 8:00 AM to 4:00 PM, Monday to Friday (closed statutory holidays).
  • All other lab tests (ECGs, Holter Monitors and Glucose Tolerance Testing) will continue to be by appointment only.

Outpatient x-ray exams

  • In Whitehorse, your physician will print a copy of the requisition for you to bring to hospital.
  • You may come to the Medical Imaging Department on a walk-in basis.
  • Operating hours are 7:30 to 11:30 AM and 12:30 to 3:30 PM, Monday to Friday (closed statutory holidays).
  • All other medical imaging exams (CT, Fluoroscopy, Mammography, MRI and Ultrasound) will continue to be by appointment only.

Please note

  • All lab and imaging services continue to be by appointment only in Dawson City and Watson Lake Community Hospitals.

 

Appointments

The following services are available by appointment only for the time being.

These measures are necessary to ensure access to services, while keeping everyone safe.

  • Lab tests: ECGs, Holter Monitors and Glucose Tolerance Testing, your physician will send your lab referral Whitehorse General Hospital. The hospital will call you with a date/time to have your bloodwork or lab test. If you have not heard from the hospital within one (1) week, call the lab directly at 867-393-8739 (press 1 from the list of options) unless you’ve been directed otherwise by your physician. We are currently experiencing higher than normal volumes, but want to reassure you that we are working to have your test completed in a safe and timely manner. We thank you for your ongoing patience and help as the lab team supports you and others during this time.
  • Medical imaging exams (ultrasound, MRI and CT)
  • Visiting specialist clinic appointments
  • Cast clinic and minor procedures
  • Medical or surgical day care: Any patient coming for a scheduled surgery or minor procedure must not have any COVID-19 symptoms, and must not be in self-isolation, or be a direct household contact of someone who has been directed to self-isolate or self-monitor, unless the procedure is deemed urgent by the surgeon. This is being done to minimize risk and maintain a safe hospital environment. In the event a surgery is deferred due to recent travel or close contact with someone directed to self-isolate or self-monitor, the procedure will be booked for another date.
  • Physiotherapy and occupational therapy
  • Chemotherapy
     

Visitor requirements

Visitors are permitted between the hours of 8:00 a.m. and 10:00 p.m.  Exceptions to allow visitors access outside these hours will be made for:

  • Visitors of palliative patients or the recently deceased
  • Visitors of Emergency department patients
  • Support persons
  • At the discretion of the direct care team

Number of visitors in a patient's room will be restricted to ensure care teams are able to safely perform their duties:

  • Multi-bed inpatient rooms will be limited to 2 visitors per patient at one time
  • Single bed inpatient rooms will be limited to 4 visitors at one time unless otherwise directed by the Nursing department
  • Emergency department and ICU rooms will be limited to 2 visitors per patient at one time

Visitors are required to follow all safety protocols in place while visiting or will be asked to leave the hospital.

Support Person: A visitor is necessary to facilitate safe patient care, including:

  • A Substitute Decision Maker (SDM)
  • A guardian of children under the age of 18
  • An individual providing assistance for patients with cognitive or physical disability
  • An individual who is supporting a post-anesthesia patient or a patient who has been administered a medication impacting decision making, and who requires discharge care instructions or support when leaving the facility
  • An individual who is supporting a patient experiencing a cognitively impairing mental health issue
  • An individual who is supporting a patient who has been formed under the Mental Health Act
  • An individual providing assistance to a patient for a trauma informed response

All visitors and support persons must:

  • Be symptom-free
  • Have not been asked to self-isolate in the past 7 to 10 days

If you are required to self-isolate for 7 to 10 days as per the Government of Yukon's requirements, you should not come to the hospital until after your isolation period, unless you are seeking urgent care.

 

Maternity

You will see come extra safety measures due to COVID-19 on the WGH Maternity Unit. These precautions help keep all patients, staff and visitors safe. 

Information is available on what to expect when you come to the hospital to give birth and how to prepare for delivery.

Download: Information Sheet on COVID Safety Measures for Maternity Patients and Support Persons

These measures are effective as of January 18, 2022 and subject to change.

 

COVID-19 testing in Yukon

Anyone who has symptoms of COVID-19 should self-isolate and use the online self-assessment tool at Yukon.ca, call 811 or contact their health care provider who will provide guidance according to individual circumstances. There are many unique situations that require guidance from public health officials.

People who are tested for COVID-19 should continue to self-isolate until they receive their test result or until a health care provider advises them they no longer need to.

For more information on COVID-19 testing, visit www.yukon.ca/covid-19.

 

Hospital personnel COVID-19 vaccination policy

Yukon Hospitals' top priority is the health and safety of our patients, staff, physicians, volunteers and our community. Our vaccination policy will help protect everyone’s health and advance the overall health system's recovery from the pandemic.

Following the Government of Yukon and Chief Medical Officer of Health’s directive on October 15, 2021 to hospitals and other health care organizations, Yukon Hospitals' updated COVID-19 Policy requires all Yukon Hospitals staff, physicians, volunteers, students, medical learners, contractors and third-party service providers who attend Yukon Hospitals' facilities to be fully vaccinated against COVID-19. 

Full vaccination against COVID-19 is a condition of employment and privileging for Yukon Hospitals as of November 26, 2021. 

 

 

Last Updated:Wed, 05/25/2022 - 11:06