To keep everyone safe, screeners are in place at all public entrances to the hospital. You will be asked about your travel, symptoms and to perform hand hygiene. Additional visitor restrictions may be in place, so please check our COVID-19 information page before coming to hospital.

COVID-19 updates

Date: 
11/9/2021

 

As a result of widespread community transmission, there could be higher emergency patient volumes and COVID-19 cases in hospital.

  • Yukon’s hospitals are safe places to access health care and services you need. If you need care, please visit your nearest hospital.
  • If you’re visiting an emergency department, please remember the critically ill or injured will always receive priority attention. If your needs are less urgent, you might experience a wait.
  • You can be assured the Yukon’s team of physicians, hospital staff and public health are working tirelessly to adapt our operations in a risk environment that can quickly change.
  • Our hospitals have a responsibility to take all necessary precautions to keep our patients and our people safe, and we remain prepared for potential increases in the need for hospital care.

For the most up-to-date information on COVID-19 in the Yukon, visit www.yukon.ca/covid-19.

Visitor vaccination proof required for all visitors 12 years of age and older

If you're coming into the hospital to visit someone who is receiving care:

  • You'll be required to show proof of full vaccination against COVID-19
  • You'll be asked to show a digital or printed document containing a Quick Response (QR) code from the jurisdiction that provided your vaccination against COVID-19. 

Yukoners can get proof of their COVID-19 vaccination at yukon.ca/vaccine-proof or by calling 1-877-374-0425 (7:30 AM– 8:00 PM, 7 days a week).

Patients (anyone accessing care in hospital) and support persons do not need to be vaccinated. 

For a full list of restrictions and definitions, please see Visitor Restrictions below. 

Visiting hours 

Visiting hours for inpatients end at 8:00 PM. This allows for a safer flow of visitors in the hospital and a calmer evening atmosphere for our patients.

Whitehorse General Hospital entrances

As of Friday, October 1, only people seeking care in the Emergency Department (ED) and Intensive Care Unit (and their visitors and support persons) use the Emergency Department doors.

All other people seeking care, visitors, and support persons will enter using the Main Hospital Doors between 6:30 AM and 4:30 PM. This allows our ED Registration and Screening staff to focus on getting those patients and visitors into the hospital as quickly and safely as possible.

 

Coming to the hospital

When you arrive, a screener or registration staff will ask you a few questions and ask you to put on a hospital-provided, medical grade mask. Answering these questions takes only a moment and helps us ensure safe access to the hospital for everyone.

This information helps us:

  • Better direct you to the right place for the care you need.
  • Better control the flow of people into the building, while ensuring timely access to services and helping to maintain safe physical distancing in small spaces.
  • Gives our team a ‘heads-up’ so they can take the right precautions, put on the right protective equipment (if needed), and care for you in the best manner.

 

In the hospital

  • Wear a hospital mask at all times and when reminded to do so by your health care provider.
  • Perform hand hygiene when you enter and leave and several times in between. 
  • If you are being cared for in isolation, stay in your hospital room. This is for the the safety of yourself and others.  
  • Employees and physicians in direct contact with patients and the public wear additional eye protection.

Please note, the cafeteria at Whitehorse General Hospital is closed to patients and visitors.

 

Walk-in: Outpatient bloodwork, lab tests & x-rays 

As of Monday, September 13, general outpatient (non-urgent) bloodwork, lab tests and x-ray exams at Whitehorse General Hospital will occur on a walk-in basis.  

Outpatient bloodwork and lab tests

  • In Whitehorse, your physician will print a copy of the requisition for you to bring to hospital.
  • You may come to the Outpatient Laboratory on a walk-in basis.
  • Operating hours are 8:00 AM to 4:00 PM, Monday to Friday (closed statutory holidays).
  • All other lab tests (ECGs, Holter Monitors and Glucose Tolerance Testing) will continue to be by appointment only.

Outpatient x-ray exams

  • In Whitehorse, your physician will print a copy of the requisition for you to bring to hospital.
  • You may come to the Medical Imaging Department on a walk-in basis.
  • Operating hours are 7:30 to 11:30 AM and 12:30 to 3:30 PM, Monday to Friday (closed statutory holidays).
  • All other medical imaging exams (CT, Fluoroscopy, Mammography, MRI and Ultrasound) will continue to be by appointment only.

Please be patient and kind

  • We expect high patient volumes in the initial days of moving to a walk-in based service.
  • Please follow all instructions from our teams as they work to have your test or exam completed in a safe and timely manner.
  • We thank you for your continued patience, cooperation and understanding.

Please note

  • All lab and imaging services continue to be by appointment only in Dawson City and Watson Lake Community Hospitals.
  • For details on who may join patients entering the hospital, please reference the Visitor Restrictions section below.

 

Appointments

The following services are available by appointment only for the time being. These measures are necessary to ensure access to services, while keeping everyone safe.

  • Lab tests: ECGs, Holter Monitors and Glucose Tolerance Testing, your physician will send your lab referral Whitehorse General Hospital. The hospital will call you with a date/time to have your bloodwork or lab test. If you have not heard from the hospital within one (1) week, call the lab directly at 867-393-8739 (press 1 from the list of options) unless you’ve been directed otherwise by your physician. We are currently experiencing higher than normal volumes, but want to reassure you that we are working to have your test completed in a safe and timely manner. We thank you for your ongoing patience and help as the lab team supports you and others during this time.
  • Medical imaging exams (ultrasound, MRI and CT)
  • Visiting specialist clinic appointments
  • Cast clinic and minor procedures
  • Medical or surgical day care: Any patient coming for a scheduled surgery or minor procedure must not have any COVID-19 symptoms, and must not be in self-isolation, or be a direct household contact of someone who has been directed to self-isolate or self-monitor, unless the procedure is deemed urgent by the surgeon. This is being done to minimize risk and maintain a safe hospital environment. In the event a surgery is deferred due to recent travel or close contact with someone directed to self-isolate or self-monitor, the procedure will be booked for another date.
  • Physiotherapy and occupational therapy
  • Chemotherapy
     

Visitor requirements

*Please note: Patients (anyone seeking care) and Support Persons do not need to be vaccinated.*

These measures help limit the number of people in hospital to those who need to be here and maintain physical distancing, particularly in areas where space is limited. 

  • Inpatient visiting hours end at 8:00 PM daily. 
  • People 12 years of age or older visiting a patient in the hospital, which is permitted only in limited circumstances, must be fully vaccinated against COVID-19 with a vaccine approved by Health Canada and must be at least 14 days post-second dose.
  • When entering a hospital, visitors will be asked their vaccination status. As of November 1, visitors will need to show proof of COVID-19 vaccination status with a digital or printed copy containing a Quick Response (QR) code from where they received their vaccinations.
  • In the Yukon, you can get proof of your Yukon COVID-19 vaccination: 

Visitors are permitted as follows:

  • Inpatients, Emergency Department and Intensive Care Unit patients are permitted 1 vaccinated visitor or 1 support person
  • Maternity patients: 1 visitor (if unvaccinated, they must remain on unit)
  • Outpatients and patients on precautions: 1 support person 
  • A limit of five consistent visitors (two at a time) are allowed for patients near the end of life on the advice of a physician.
  • Outpatient obstetrical ultrasound patients are permitted 1 vaccinated visitor during their appointment. 
Definitions
 

A Patient is anyone accessing care or treatment in hospital. Patients do not need to be vaccinated.

  • An Outpatient is a patient who receives medical treatment without being admitted to a hospital.
  • An Inpatient is a patient who stays in the hospital while under treatment.

​A Support Person is a visitor who must meet one of the following criteria:

  • They are the guardian of a pediatric patient (under the age of 18), the patient’s substitute decision-maker (SDM),  they provide assistance to a patient with a mental or physical disability, or they assist an outpatient who is under anaesthetic or has been administered a medication impacting decision making, involving discharge care instructions, or need support leaving the facility. Support persons do not need to be vaccinated.

A Visitor is someone who is not a support person who wants to visit someone inside the hospital. Visitors must be fully vaccinated with an approved COVID-19 vaccine and must be at least 14 days post-second dose.

  • This may be someone the person in hospital knows and has contact with from time to time that is not essential to their physical and psychological well-being. It may also be someone the person in hospital does not know.
  • Patients or SDMs decide who is on the patient’s approved visitor list. This list allows our staff to quickly provide access to someone who is approved for visitation. To ensure we limit the number of people in hospital at this time, substitutions of a visitor/support person is not allowed.

No individuals are allowed to accompany or visit patients (except in limited circumstances as support persons) in the following areas:

  • Bloodwork and lab tests
  • Medical imaging exams (x-ray, non-obstetrical ultrasound, MRI and CT)
  • Visiting specialist clinic appointments
  • Cast clinic and minor procedures
  • Medical or surgical day care
  • Physiotherapy and occupational therapy
  • Chemotherapy

All authorized visitors and support persons must:

  • Be symptom-free
  • Have not been asked to self-isolate or self-monitor in the last 14 days 
  • Be a close contact of someone who has been asked to self-isolate or self-monitor in the last 14 days

If you are required to self-isolate or self-monitor for 14 days as per the Government of Yukon's requirements, you should not come to the hospital until after the 14 day period unless you are seeking urgent care. Exceptions include residents of border areas such as Atlin, Lower Post, Fire Side, Jade City, Fraser and Pleasant Camp and those exercising an Aboriginal or treaty right for the time needed to exercise the right. 

 

Mask use in the hospital

All members of the public will be asked to wear a hospital-provided, medical grade mask when they arrive at a hospital.

Yukoners can expect to see all employees, physicians and contractors wearing a mask and eye protection at all times in all public areas of the workplace.

These requirements are additional precautionary measures to help keep everyone safe and comfortable. You can be assured that the risk remains low. These measures are supported by and consistent with recommendations from Yukon's Chief Medical Officer of Health.

We ask for your continued patience and cooperation with the screening process at all of our entrances – your health care team is working hard to ensure everyone safely accesses the hospital and gets the care and support they need.

 

External providers

External partners and care and service providers still have access to support patients in hospital.  

  • Faith/spirit leaders and hospice volunteers are permitted only for patients at end of life as determined by a physician.
  • Sexualized Assault Response Team (SART) and victim services staff are permitted. 
  • Medical Assistance in Dying (MAID) witnesses are permitted. 
  • Public health nurses, home care staff and Mental Wellness and Substance Abuse staff are permitted for patient discharge support if phone/video communication is not possible. 
  • Lawyers and legal support staff are permitted if phone/video communication is not possible. 

 

COVID-19 testing in Yukon

Anyone who has symptoms of COVID-19 should self-isolate and use the online self-assessment tool at Yukon.ca, call 811 or contact their health care provider who will provide guidance according to individual circumstances. There are many unique situations that require guidance from public health officials.

People who are tested for COVID-19 should continue to self-isolate until they receive their test result or until a health care provider advises them they no longer need to.

For more information on COVID-19 testing, visit www.yukon.ca/covid-19.

 

Hospital personnel COVID-19 vaccination policy

Yukon Hospitals' top priority is the health and safety of our patients, staff, physicians, volunteers and our community. Our vaccination policy will help protect everyone’s health and advance the overall health system's recovery from the pandemic.

Following the Government of Yukon and Chief Medical Officer of Health’s directive on October 15 to hospitals and other health care organizations, Yukon Hospitals' updated COVID-19 Policy requires all Yukon Hospitals staff, physicians, volunteers, students, medical learners, contractors and third-party service providers who attend Yukon Hospitals' facilities to be fully vaccinated against COVID-19. 

Full vaccination against COVID-19 is a condition of employment and privileging for Yukon Hospitals as of November 26, 2021. 

 

 

Last Updated:Tue, 11/23/2021 - 13:31