COVID-19 Updates

Date: 
3/31/2020


The health and safety of our patients, families and clinical teams is of utmost importance as we prepare for potential increases in demand for our services during the COVID-19 pandemic. Find the latest COVID-19 updates at Yukon's hospitals below. For the most up-to-date information in Yukon, visit www.yukon.ca/novel-coronavirus.

Non-urgent hospital services temporarily suspended or postponed due to COVID-19 (3/31)

In order to keep everyone safe, non-urgent services (such as bloodwork/lab tests, x-rays and other imaging services, physio/occupational therapy services, etc.) at our hospitals have been temporarily suspended or postponed due to COVID-19.

You should only come to hospital at this time if you need urgent or emergency care. If you have an existing referral (or requisition form) for a test or procedure, and you are not sure if it’s urgent, contact your family physician.

These measures are necessary to ensure access to urgent care, maintain physical distancing and protect our staff and the most vulnerable and immune compromised patients/clients.

Otherwise, there’s no need to call the hospital, as your appointment has been temporarily postponed and we'll contact you with a new date/time when we know when it is.

You can expect to be met at the hospital entrance by someone who will ask questions about your health and direct you to the appropriate service based on your need. Access to our facilities may be limited or controlled in order to ensure you get access to the care you need and we can keep everyone safe.

How do you know if your need for these services is urgent?

Bloodwork/lab test

Your physician will tell you if your lab test is considered urgent and give you a specific window of time to come to hospital.

X-ray, CT, ultrasound, mammography and MRI

Your physician will tell you if your imaging test/scan is urgent and the hospital will contact you with a specific appointment date/time.

Physio/occupational therapy

You will be contacted by the hospital before your appointment if it is considered urgent.

Visiting Specialist Clinic

Most appointments are being held ‘virtually’ (not at the hospital).

You will be contacted by hospital staff informing you of your virtual appointment date/time.

The specialist will then call you on the date/time of your virtual appointment.

 

Non-urgent, routine services suspended​ (3/25)

Yukon Hospitals is suspending all non-urgent or routine services such as bloodwork/lab tests, x-rays, CT scans and other imaging services, physio/occupational therapy and specialist appointments starting Thursday, March 26.

Yukoners should not come to a hospital for a non-urgent service, treatment or exam at this time.

  • If you had an appointment, please do not call the hospital.
  • If your appointment is urgent, you will be contacted.
  • If you are unsure, please contact your family physician.

If you need urgent emergency care, call 911 or go to the nearest emergency department. Hospitals continue to provide urgent emergency care.


Visitation suspended at all hospitals (3/18)

For the protection of patients and staff, visitor access is restricted at all of Yukon’s hospitals. This means only people who must be at the hospital should be there. 

A strict limit of two visitors are permitted in cases of maternity newborn patients, sick children, a caregiver of a person with a disability, a substitute decision maker, patients at end of life or in emergency situations.

Visitors must feel well enough to visit and have no flu or COVID-19 symptoms (cough, fever, shortness of breath) or have travel history outside Canada in the past two weeks. All other visitors are restricted from accessing the hospitals.

Do not visit a hospital emergency room unless you need urgent emergency care.


Hospital-related COVID-19 questions

Have COVID-19 questions specifically related to Yukon Hospitals? Call our dedicated COVID-19 phone line: 867-393-9040

Please note: This line is not for medical advice or emergencies. If you need medical advice or have health concerns, call 811. If you're experiencing an emergency, call 911 or visit the nearest emergency department. 


COVID-19 testing in Yukon

If you have symptoms (cough, fever or difficulty breathing), phone 811 to get advice on COVID-19 testing. 

To keep all Yukoners safe and help our hospitals prepare for and manage any possible event(s) of COVID-19:

  • All travelers returning to Yukon are ordered to self-isolate for 14 days. This includes anyone returning from other provinces and territories by road or air, as well as Yukoners returning from Alaska.
  • Anyone unable to safely self-isolate at home should email covid19info@gov.yk.ca for information and advice.

Health Assessment Centre Open in Whitehorse

The Health Assessment Centre at the Yukon Convention Centre (4051-4 Avenue) is available seven days per week as an assessment centre for people experiencing respiratory illnesses or have flu-like symptoms. The centre is not a walk-in clinic for general medical care. 

Hours of operation:

  • 10 AM - 12 PM for anyone aged 65 and up and those who have chronic medical conditions. 
  • 12 - 4 PM for anyone with a referral from 811, a family physician's office, Yukon Communicable Disease Control or a hospital emergency room. 
Last Updated:Thu, 04/02/2020 - 17:55