Our hospital emergency departments in Whitehorse, Dawson City and Watson Lake provide 24/7 health care by doctors and nurses on a non-scheduled, outpatient basis with more than 32,000 visits each year.
What to bring
- your Yukon Health Care Card or other medical insurance card.
- a list of all medications (pills or other drugs) you take as well as the bottles or packages they came in. This includes prescriptions, vitamins, pain relievers like Tylenol or Advil, health supplements and herbal remedies.
- any records you have concerning your health.
Whitehorse General Hospital
(in case of emergency and to call an ambulance in Whitehorse dial 911)
The WGH Emergency Department is located in the new emergency wing of the hospital. Enter directly into the emergency department through the main doors and speak with a nurse at the triage desk for an initial assessment of your health condition. You may need to wait in one of the red chairs for your assessment. You will then register by confirming your information and enter the emergency department based on priority or health need. You may need to wait in one of the green chairs to be seen.
Dawson City Community Hospital
(in case of emergency and to call an ambulance in Dawson City dial 911)
The DCCH Emergency Department is located on the first floor of the hospital. Enter through the main hospital entrance from the parking area. Check in at the Admitting & Discharge desk located in the hospital’s main lobby. For after-hours access, ring the doorbell just inside the main doors.
Watson Lake Community Hospital
(in case of emergency and to call an ambulance in Watson Lake dial 911)
The WLCH Emergency Department is located on the upper level of the hospital. Enter through the main hospital entrance, which is located on the north side of the building up the ramp toward the ambulance bay. (If you enter through the Health Centre’s entrance from the parking area, take the stairs/elevator to the upper level). For after-hours access, ring the doorbell just inside the main doors.
Why are you waiting?
- physicians and nurses are working as quickly as possible to see patients in order of the most critical need.
- ambulances often arrive at the Emergency Department where you cannot see them. They will be seen first if their needs are assessed to be more urgent than patients in the waiting room.
- depending on the nature of your condition, you may have to wait for a special room or equipment to be available for your needs.
How can you help?
- if you feel your visit is not urgent and the time of your visit is during your family doctor’s office hours, call your family doctor first to see if you need to come to the hospital, or if you could go to a walk-in clinic.
- bring a current list of all medications, including non-prescription.
- if you wish to leave before seeing the doctor, please speak to the nurse first.
- please do not eat or drink unless you have checked with the nurse first.
- if you feel your condition has changed since being triaged, please inform the nurse immediately.