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Technical Analyst

Information System
Whitehorse General Hospital
Competition No.: 
Closing Date:
Competition open until filled.

Pay Rate: 
$34.62 - $43.80
Employment Status: 
Regular Full Time
Monthly/weekly hours: 
Start Date: 
Friday, October 29, 2021


Reporting to the Manager, Information Systems, this position manages computer server and workstation environments including software, hardware and peripherals; provides Help Desk and technical assistance to all YHC end users; provides training to staff on computer operations and presents courses for supported, non-clinical software; performs IT operational duties including network maintenance, system backups, end-user device configuration, and inventory management; performs telephone management;  and performs the duties of the Network Analyst on a regular back-up basis.

Knowledge and skills required for this position are as follows:

  • Extensive knowledge of networked-based computer equipment and peripherals
  • Experience with current PC-based operating systems and networks, particularly: Windows Server, Desktop Operating systems, and TCP/IP networking
  • Experience with current PC-based business application systems, particularly: Microsoft Office Suites, Symantec Antivirus
  • Strong knowledge of Desktop Virtualization and MS Windows based software and hardware
  • Knowledge of current server technology including server and desktop virtualization
  • Ability to configure network PC’s and troubleshoot anomalies
  • Experience working with current telephony technology: cabling, telephone switches, maintenance, and management of these resources
  • Extensive experience performing hardware maintenance, upgrades, and system management
  • Ability to balance conflicting priorities and receiving direction from multiple sources
  • Demonstrated history of maintaining current levels of relevant professional knowledge; credible as an “expert resource” for YHC information and telephone systems
  • Proven and effective analytical skills.  Particularly the ability to quickly and correctly analyze a problem  situation, and effectively develop and implement a solution
  • Good organizational skills and the ability to work with a minimum of supervision
  • Strong interpersonal and communication skills, Ability to work effectively in teams
  • Ability to effectively teach clients how to effectively use new technology
  • Excellent verbal communication skills
  • Good research, report writing, and documentation skills
  • Cross cultural awareness and sensitivity

The successful candidate will have completed a post-secondary diploma/degree program in Information Systems, Communication Systems, or a related field of study (2 years); experience working with current computer hardware, networks, and operating systems (2 years); Experience supporting recent versions of enterprise versions of office software; maintaining medium to large scale TCP/IP networks; and supporting telephone and computer network cabling (2 years); Experience supporting end users in a customer service role (2 years). The following experience is desired: Microsoft Certified Systems Engineer (MCSE) designation highly recommended (although not technically required); network administration skills with client/server based computer systems; knowledge of Cisco telephone systems.


Quoting competition #2021-680 in the subject line, email your resume to:


Indigenous Workforce Initiative - We are committed to having a diverse and representative workforce that reflects the community we serve.  When applying to YHC Career Opportunities, we invite you to voluntarily self-identify in the email body of your application.  Please do so in whatever manner you feel accurately reflects who you are. You will then be connected with Yukon Hospitals’ Indigenous Workforce Initiative (IWI), where you can receive support with application materials, hear about additional training or mentorship opportunities, and ask any questions you have.  All self-identification information will remain confidential. You are also welcome to contact IWI supports before submitting your application at or call 867-332-7203.   


Yukon Hospital Corporation is committed to employment equity.  All qualified candidates are encouraged to apply, however, only those candidates selected for further consideration will be contacted. Candidates must be legally entitled to work in Canada in order to apply, i.e. have Landed Immigrant Status (Permanent Resident), Work Visa, or be a Canadian Citizen. 


Posting Date: October 28, 2021/ Open Until Filled

Last Updated:Fri, 11/26/2021 - 13:18