First Nations Patient Support Services

Located on main level
Phone: 
867 393-8780
In-Hospital Patient Support

We want to ensure you have an advocate, guide and support while in hospital. If you self-identify as being First Nations, Metis or Inuit when you arrive at the hospital, the Health and Social Liaison Workers will come to your room or Emergency Department to offer you support during your stay at Whitehorse General Hospital (WGH).

Patient Support is our primary and most accessed service. There are five Liaison Workers at WGH as well as one at Dawson City Community Hospital in Winter 2017 and one at Watson Lake Community Hospital with special training in First Nations health and social work to:

  • provide emotional, spiritual and social support
  • help with communication between the patient, their family and hospital staff
  • provide reassurance about hospital care (diagnosis, treatment, procedures, etc.) that reinforces information from your health provider
  • plan, develop and participate in culturally relevant health counseling and support
  • advocate for First Nations, Metis and Inuit people who use our hospital services
  • assist with making hospital discharge plans for when it’s time to return home
  • arrange for traditional foods and traditional medicine
Mental Health Services

Life is full of challenges and many stressors. When you come to the hospital with mental health concerns, we are here to help you access the services you need to start gaining that sense of control back in your life. Our First Nations Mental Health Advocate is available to support you and encourage you to get the help you need. We will:

  • assist with mental health assessments in the ER or upon admission as needed or referred
  • provide emotional, spiritual and social support and help with communication between the patient, their family and hospital staff
  • work with an inter-disciplinary team of professionals such as the psychiatrist, nurses and other staff to develop a personal care plan for the patient
  • provide information about hospital care (diagnosis, treatment, procedures, etc.)
  • plan, develop and participate in culturally relevant health counseling and support.
  • advocate for First Nations, Metis and Inuit people who use our hospital services
  • assist with discharge planning, including assisting with referrals to other programs and facilities, as needed
Complex Care Discharge Plans

There are times when there are circumstances or issues that make the return home more difficult or complex. We will assist First Nations, Metis and Inuit patients with the process, which often involves helping to find housing, transportation or other services that may be necessary. Our Community Liaison / Discharge Planner works closely with Yukon government and other First Nations governments as well as our Palliative Care team and Occupational Therapy and Physiotherapy services to:

  • anticipate patient and family needs when preparing to leave hospital
  • collaborate with community resources to ensure care is available when leaving hospital
  • assist with plans for patients being transferred to other facilities
  • promote effective working relationships with community resources so services are accessible to our patients
Last Updated:Thu, 10/26/2017 - 21:20