All patients need to check in when they first arrive at the hospital. Unless you are going to medical imaging (X-ray, ultrasound, CT, MRI or mammography) or have an appointment with a specialist, you will check in at the Admitting and Discharge desk. The desk is located in the WGH Emergency Department. You will register at this desk if you:
- are going to the emergency department
- have been sent to hospital by your family doctor to be admitted (stay in the hospital)*
- are having a baby
- have an appointment at the pre-operative (pre-op) clinic
- are arriving for day surgery
- are having a chemotherapy treatment
- are going to the cast clinic
*If your doctor has pre-scheduled your admission, please arrive at the specified time.
Medical Imaging Appointments
If you have an appointment for an ultrasound, CT scan, MRI exam or mammography screening/exam, you do not need to stop at Admitting and Discharge. As of January 6, 2020, outpatient general x-ray exams are conducted on a walk-in basis.
Except for MRI, go directly to the Medical Imaging reception desks located across from the Outpatient Medical Laboratory in the main atrium. Please be sure to arrive at least 15 minutes before your scheduled appointment time.
For MRI exams, go directly to MRI reception located at the west end of the main atrium (across from the Outpatient Medical Laboratory and Medical Imaging). Please be sure to arrive at least 30 minutes before your scheduled appointment time.
If you have an appointment to see one of our many visiting specialists (such as the ophthalmologist, pediatrician, or orthopedic surgeon) or cardiac stress testing you don’t need to stop at the Admitting and Discharge desk. When you come in the main hospital entrance, turn left just inside the doors. As you walk down the hallway, look for the registration sign. In all cases, please be sure to arrive at least 15 minutes before your scheduled appointment time.
The Admission Process
Whether you are having a routine x-ray or being admitted to hospital for several days, the registration or admission process is very important. While it may be true that all of your information is already in our system, or that you are being asked the same questions again, the various questions and forms that need to be filled out are for your safety.
Please bring the following with you:
- Yukon Health Care Card
- Status card
- government-issued identification like a driver’s license or permanent resident card
- a list of all medications (pills or other drugs) you take as well as the bottles or packages they came in. This includes prescriptions, vitamins, pain relievers like Tylenol or Advil, health supplements and herbal remedies.
You may be asked to:
- provide the name and contact information for your doctor
- provide the name and contact information for your emergency contact or next-of-kin
For your safety, all patients going to the emergency department will get an ID bracelet.
If you have allergies, you will also be given an allergy bracelet. Please keep this on at all times while you are at the hospital. If your bracelet is lost or damaged, please notify your nurse immediately.