WGH Patient Support Information

Social Work Services

The hospital’s social workers are an important part of the health care team, who are trained to ensure compassion and respect for each person who needs hospital care. Within your first 24 hours in hospital, you will likely be visited by a social worker, who will ask you a few questions to assess any unique needs you may have while in hospital and when it’s time to return home. Any health care team member may refer you to our social workers or you can request this service. Social workers assist patients, families, physicians, nurses and other health care team members with the following:

  • advocacy services
  • crisis counselling (health/illness, life changes, relationships, addiction and stress)
  • patient/family education
  • grief and bereavement counselling
  • resource counselling (i.e. referral and liaison with community based agencies/groups)
  • assistance with practical information (i.e. financial or housing resources)
  • discharge planning and coordination
  • continuing care placement

First Nations Health Programs

We want to ensure you have an advocate, guide and support while in hospital. If you self-identify as being First Nations, Metis or Inuit when you arrive at the hospital, the Health and Social Liaison Workers will come to your room or Emergency Department to offer you support during your stay at Whitehorse General Hospital (WGH). Learn more here.

Na’Ku Healing Room is available as a place for family members to gather, be with a patient, pray or practice traditional ceremonies and private rituals. The room is open for use by all people who respect traditional beliefs. Please contact us at 867-393-8780 for more information.

Language Support & Interpreter Services

Clear communication between health care providers and patients is critical. If English is not your first language, you can ask your doctor or nurse for the support of an interpreter over the phone. This confidential service can help you better understand information about your health condition, diagnosis or treatment.

French Language

For our francophone community, you may notice that a hospital staff member may greet you in French. This is our way of actively offering French language support through the confidential phone interpreter service. You can also ask for our French Language Services Coordinator at 867-393-8747 who can connect you with the appropriate available language support whether it be in French or another language. This resource is available to help navigate hospital services.

Sign Language

Relying on a friend or family member to sign medical information can result in inconsistent or inaccurate translation – and may even compromise patient confidentiality. Using qualified, professional, registered sign language interpreters can help with better evaluation and treatment options, while reducing misunderstandings or the need for repeat consultations.

Sign language interpreter services are available for the Deaf community in Whitehorse through Yukon government by phone 867-456-6537, text 867-332-4275 or email amanda.smith@gov.yk.ca. Scheduling is determined by demand and availability.

Occupational Therapy/Physiotherapy

If you require the support of an occupational therapist or physiotherapist, speak to your nurse or physician about contacting our Therapies department. This team provides support to our inpatient units from Monday-Friday to assist with issues such as mobility, balance, exercises, brace fittings, swallowing assessment, cognitive assessment and equipment needs.

Accessibility

WGH is a wheelchair accessible facility and has pocket talkers to assist patients who are hearing impaired.

Spiritual Care

As part of its holistic approach to healing and family-centered care, WGH endorses pastoral care providers, who represent a number of religious faiths and complement the excellent care provided to patients and their families. You can request this support private, confidential pastoral care 24 hours a day/seven days a week to assist during your hospital stay.

  • spiritual counselling and comfort, including prayer and reading of sacred texts
  • a listening ear and sensitivity to your emotional and spiritual needs and struggles
  • spiritual and emotional comfort and support to you and your family during traumatic and trying times

Hospital Chapel

A multi-faith chapel is available at all times to all people who need a quiet place for prayer, meditation and/or spiritual comfort. The chapel is located in the hospital atrium across from the emergency department. Arrangements may be made for memorials, prayers for the sick or other spiritual needs that may arise.

Community Religious & Spiritual Support

Patients and families are welcome to reach out to support from a number of our community’s religious and spiritual organizations.

ANGLICAN
Christ Church Cathedral 668-5530
Church of the Northern Apostles 633-4032

BAHA'I
Baha'I faith 633-5411 / 456-4678

BAPTIST
Calvary Baptist Church 633-2886
Riverdale Baptist Church 667-6620
Whitehorse Baptist Church 667-4889

FOUR SQUARE GOSPEL
Yukon Bible Fellowship 668-5689

CHURCH OF THE NAZARENE
Church of the Nazarene 633-4903

LATTER DAY SAINTS (Mormon)
Church of Jesus Christ of Later Day Saints 668-7961

ECKANKAR
Eckankar 633-6594

JEHOVAH'S WITNESS
Jehovah's Witness 667-4304

LUTHERAN
Trinity Evangelical Lutheran Church 668-4079

NON - DENOMINATIONAL
Grace Community Church 668-2003

ORTHODOX
St. Nikolai Orthodox Christian Mission 332-4171 or 393-2615

PENTECOSTAL
Bethany Pentecostal Tabernacle 668-4877
First Pentecostal Church 668-5727

ROMAN CATHOLIC
Our Lady of Victory 633-2647
Sacred Heart Cathedral 667-2437

SALVATION ARMY
Salvation Army 668-2327

SEVENTH DAY ADVENTIST
Seventh Day Adventist Church 633-5385

SONRISE CHRISTIAN CENTRE
633-2905

UNITED CHURCH OF CANADA
Whitehorse United Church 667-2989

Last Updated:Wed, 09/28/2016 - 15:54