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Measuring Our Performance

Patient getting help on the patient survey

Measuring all aspects of our performance is an important part of continuing to deliver safe and excellent hospital care. We look at a number of indicators as part of our on-going quality improvement efforts. All of our hospital departments monitor and report outcomes on a regular basis. All key indicators are reported to our Board of Trustees, which also includes a dedicated Quality Management Council.

You will find the most up to date information available on our quality, patient experience and operational performance indicators below.

Quality & Safety

Quality care is an on-going process and means we must continuously review and assess all areas of our hospital services. We regularly track, review and report a number of infection control and patient safety (such as falls and medication safety) indicators. This allows us to take steps to improve, and ultimately, reduce the potential risk to our patients. 


Patient Experience

We strive each day to listen to our patients and act on what they tell us. This information has a direct impact on our ability to provide quality care. We recently started a new patient survey and will share results here when information becomes available. Here are a few of the key areas we are looking at:

  • Overall satisfaction
  • Cleanliness
  • Privacy
  • Understanding
  • Feeling involved in decisions
  • Listening
  • Courtesy and respect


Engagement & Operational Effectiveness

We must also support and listen to our staff, and use the resources we are given in the best possible way. There are a number of things we look at to make sure we are providing high quality and efficient health care. The following are conducted and/or published on an annual basis.